Location: Level 6
Date Posted: 5/1/2013
MeAlity - Customer Service Associate
Headway Workforce Solutions, in partnership with Me-Ality, has immediate openings for a Customer Service Associate position!
Responsibilities
- Greet and interact with customers, promoting and facilitating use of the Me-Ality service.
- Adhere to high standards in customer service protocols
- Effectively and accurately communicate station value and benefits to customers
- Guide the customer through the size matching process, giving clear, concise instructions and setting the proper expectations
- Act as a positive, polished, fashionable face of the station service to all external clients
- Meet retail station goals and objectives as communicated by Station Manager, in terms of attracting and retailing customers, increasing number of scans per day, increasing number of recommendation reports per customer, and customer satisfaction
- Troubleshoot minor technical issues with station equipment
- Keep facilities in order, conduct daily maintenance as necessary
- Respond to onsite customer inquiries, expectations, and issues, ensuring that customer satisfaction is paramount and when necessary involving Station Manager
- Contribute to increasing number of scans and reports and "lead generation" in all areas of the company
- Act as a "Brand Ambassador" at all times to reflect the quality of the brand we are building
- Other duties and responsibilities as assigned.
Requirements
- Familiar with apparel industry
- Maintains a thorough understanding of garment sizing and fit parameters, retail clothing brands and retail shopping in general
- Experience working independently and as a team while meeting goals
- Superior customer service and interpersonal skills
- Occasionally lift 25 lbs
- Excellent verbal communications skills
- Strong multi-tasking skills
- Outstanding listening, questioning, and persuading skills
- Experience working with computers is an asset
part-time 20-30 hours per week
Pay Rate: $10-$12/Hour
To Apply at Water Tower Place: https://www.appone.com/MainInfoReq.asp?R ID=670080
To learn more please call Carly Murray at 919-424-5784 or email cmurray@headwaycorp.com
