Box Office Personnel at The Dr. Seuss Experience

Contact:
Store Manager

Job Opportunity at The Dr. Seuss Experience in Water Tower Place

Part Time
Posted Mon, Oct 4
Contact:
Store Manager

Oh, the Places We’ll Go! Kilburn Live is proud to announce the award-winning Dr. Seuss Experience is making its next stop on it’s international tour in Chicago, right in the heart of the Magnificent Mile!

We’re looking for a team of ticketing and customer services experts to run our on-site box office - assisting with both pre-ticketed and walkup guests with all inquiries and purchases. This team will be a master-of-all knowledge in ensuring our guests have all the information they need to have a fantastic experience.

As a member of our Box Office Staff, your duties will include but not be limited to the following:

  • Act as first point-of-contact for guests visiting The Dr. Seuss Experience, assisting in the purchasing, redemption and facilitating of all walkup, phone and online ticket purchases via our ticketing platform
  • Assist with the facilitation and delivery of all potential group sales and field trips, providing timely communication between attending parties and management
  • Serve as main point-of-contact for all inbound questions and inquiries via phone, email and social media
  • Provide world class customer service to our guests, facilitating guess feedback and concerns to relevant management as necessary

Qualification:

  • High School Diploma Required
  • 1 Year Experience in Ticketing, Box Office Operations, Computer-Based Sales, Customer Service, or Hospitality
  • Proficiency in Microsoft Office, General Business Applications, Ticketing Platforms
  • Cash Handling Experience
  • Fluency in English required
  • Ability to work 20-40 hours per week including weekends, evenings and holidays
  • This position may requires prolonged periods of standing, walking, repetitive motions, arm waving, bending, and kneeling. All applicants must be able to lift up to 50 lbs
  • All qualified candidates may require passing a criminal background and/or vulnerable sector check